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Below is a troubleshooting guide to be used as a reference for problems with the headsets. This list is comprised from experiences that are most commonly reported from the field.
All "H" SERIES
| Problem | Solution A | Solution B | Solution C |
| Can't hear through headset | Check Connections | Try replacing batteries (only applicable if using M10/M12 adapter and slide switch pos. #5 or #6). | Try headset with another base (M10/M12 or P10/P10H/1890). |
| Can't be heard when using headset | Make
sure "mute" button is not pressed on.
Voice tube model- check clear voice tube first by removing and try without, if better then replace with new one. Noise canceling model- check mic position, mic should be a thumbs distance from the corner of the mouth. |
Try replacing batteries (only applicable if using M10/M12 adapter and slide switch pos. #5 or #6). | Adjust mic gain towards positive, or clockwise (white screw) on side of M10/M12. |
| Headset makes beeping sound | Try replacing batteries (only applicable if using M10/M12 adapter and slide switch pos. #5 or #6). | ||
| Mic on headset too sensitive (I sound loud) | Adjust mic gain towards negative, or counterclockwise (white screw) on side of M10/M12. |
All new "H" series headsets have a 2 year warranty. If you are unable to rectify the problem utilizing the above guide, go to the Warranty Replacements Submission page.
Headset Replacement Parts | Troubleshooting Guide | Warranty Replacements Submission |
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